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Phone 03 9527 7001

Welcome to the Yo-Chi Loyalty Programme (The Chi Club)

Terms and Conditions of Membership

Membership is open to all residents of Australia.

To join: collect a card in store and register online. Yo-Chi may grant or refuse membership in its absolute discretion. Card or barcode may not be copied or duplicated in any way.  Each member is only permitted to have one membership which will be allocated to one nominated email address when you register.

On registration: You will enter your contact details in its loyalty programme database and activate your membership.  You will be required to provide your full name, date of birth, sex, email, favourite store and postcode.  You will have access on-line at Chi Club to your membership details.  To log in, you will need to enter your email address and password.  You will be able to log in and change your details at any time. It is your responsibility to update any changes to your details. You may opt out of the loyalty programme at any time by logging onto your account and emailing  unsubscribe .

You will receive 2 Chi points on joining the loyalty programme.

Earn 1 Chi point  per $10  spent in a Yo-Chi store (on any products). Once you have 10 Chi points you can redeem up to $10 worth of product FREE. Redemption available on all products sold within the Yo-Chi store.

The system calculates how much is spent in each transaction so if you spend up to $4.49 you will earn 0.449 points

Receive an additional 10 bonus Chi points on your birthday redeemable on any products in store up to the value of $12  

Any balance payable over $10 will be payable by you . If you purchase products less than $10 in value the balance is not redeemable in cash and the points will not be refunded

Points gained cannot be used as a part-payment or redeemed for cash. A maximum of 12 points may be redeemed in any one visit.

If you do not use your loyalty programme card for a period of two years your membership will end and all accrued entitlements and information will lapse.

Yo-Chi may offer special offers from time to time. These offers may include additional terms and conditions. Some loyalty programme members may be ineligible to redeem special offers because of their age or legal requirement. It is at Yo-Chi’s sole discretion whether to issue you with a special offer. All special offers must be redeemed on the dates specified in the relevant additional terms and conditions.  All special offers are subject to availability.  Yo-Chi is not responsible if a special offer is not available on the day you come to redeem your special offer and you release Yo-Chi, its related entities, franchisees and store operators from any claim and from all liability arising out of your inability to redeem such special offers.

Yo-Chi may terminate your membership and/or delete any points accrued if it considers you have used your membership fraudulently or otherwise in contravention of these terms and conditions or the law. Yo-Chi reserves the right to delete points incorrectly or accidentally added to your loyalty programme account, without notice to you.

Yo-Chi is not responsible for any incorrect or inaccurate information, either collected at the time you registered as a member or during the course of your membership, either caused by a Yo-Chi employee in person or via phone or for any of the equipment or programming associated with or utilised in this service, or for any other technical error, or a combination thereof that may occur in the course of the administration of this service including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of your contact details.

Yo-Chi accepts no responsibility for any SMS, email or other mail not received by you or for any delay in delivery due to technical disruptions or for any other reason. Yo-Chi is not liable for any damage whatsoever which is suffered (including but not limited to consequential loss) or for personal injury which is suffered or sustained, in connection with membership in its loyalty programme or with any of the special offers, except for any liability which cannot be excluded by law.

The use and disclosure of your details is governed by Yo-Chi’s Privacy Policy which can be accessed at . Yo-Chi reserves the right at its sole discretion to change these terms and conditions, the terms of any of its special offers or this loyalty programme at any time without notice to you other than a general notice displayed at

Yo-Chi reserves the right to discontinue its loyalty program without notice.